Cookie Policy

 

When visiting koisilondon.com for the first time, a cookie (a piece of data stored by our website within a browser) will be stored on your computer.

A cookie is a small text file stored by your web browser on your computer, tablet or mobile phone's hard drive. Some cookies are essential for the website to work for example to remember what you have added to your basket while you browse the site. They are useful because they help us to provide you with relevant information, such as remembering what you have in your wish list or basket when you return to our site. They also allow us to recognise your computer (but not specifically who is using it) when you access our website and to improve the usability and performance of our website.

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Please note that cookies cannot harm your computer and are an essential part of the checkout process, as without them, you will not be able to purchase items on koisilondon.com. 

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Cookies explained

 

For koisilondon.com to provide customers with the best possible shopping experience, your computer, tablet or mobile phone will need to accept these cookies. Our cookies do not store any personal account or payment information; they only allow for you and your actions to be remembered through your journey on koisilondon.com.

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Our cookies analyse the running of koisilondon.com and help report our site performance., indicating areas we can improve on and adhere to any issues related to our site, to  further improve your shopping experience with us. 

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Our cookies do not intend to keep sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from koisilondon.com, please contact info@koisilondon.com to learn how to change your cookie preferences. We also recommend that you visit www.allaboutcookies.orgfor further information. 

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If you do not want your browser to accept cookies and use them in the ways described above it is possible to change your browser settings to refuse cookies and to delete existing cookies from your browser. Please be aware that blocking cookies will affect your web experience and may result in some parts of koisilondon.com not functioning properly. 

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Cookies are mainly intended to just making your shopping experience with Koisi more efficient and enjoyable.

How to disable cookies

 

Cookies are an essential part of the checkout process and without them being enabled, you as the customer, will not be able to add items to your bag or purchase at the checkout.

Cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective.

We work with several partners who serve advertisements on our behalf. Most of these third party marketing sites use both session and persistent cookies.

All data collected by these third parties should be anonymous and will never contain your name, address, telephone number, email address or payment details.

You can delete your cookies at any time from any of the third party marketing sites and technology partners mentioned below. koisilondon.com will never disclose your personal details to third parties without your specific permission. More information on our third party, network and supplier relationships can be found below.

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Google & Google Analytics

 

Google use session and persistent cookies across their advertising products and cookies are used by Google partners across their third party advertising network. Google uses cookies to serve you relevant advertisements based on your searches. Anyone can opt out of this. We use Google Analytics to better understand how customers use our website, how they navigate and how often they return to our site. 

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Google Analytics uses cookies to track on–site conversions. All of this data is anonymous.

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Privacy/ Data

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Koisi may keep the following information about you:

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• Your contact details: name, postal addresses including billing and delivery addresses and location, telephone numbers (including mobile numbers) and email addresses,

• Online browsing activity on koisilondon.com and purchases and orders made by you including your communication and marketing preferences, interests and feedback/ survey responses, as well as comments and product reviews. 

• Encrypted password(s)and when you make a purchase or place an order with us, your payment card details, 

• Your correspondence and communications with Koisi,

• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback

• To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered;

• Other publicly available personal data, including any which you have shared via a public platform (such as a Instagram)

• Please note that our website and social media content are not intended for children and we do not knowingly collect data relating to children.

• This list is not exhaustive and in specific instances we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an online account on our websites or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources. If you want to exercise your rights regarding your personal data, please contact us by e-mail at: info@koisilondon.com Please also email us, if you would like to unsubscribe from our newsletters.

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Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://www.ico.org.uk.